Shipping and Delivery

Shipping Fee

Delivery Time

Your orders are shipped with DHL Cargo.

• Orders placed before 2:00 PM are handed over to cargo on the same day.
• Orders placed after 2:00 PM are handed over to cargo on the next business day.
• Orders handed over to cargo are delivered to your address within an average of 3 business days.

Shipping Tracking

After your order is shipped, a tracking number will be sent to you via email. You can track your order through DHL's website or app.

Delivery Information

• Delivery is made to the address you specify. Please ensure that your address information is complete and accurate.
• If you are not at the address during delivery, the cargo officer will leave a note and attempt redelivery.
• We recommend checking for damage when receiving your cargo package. If the package is damaged, please have a report drawn up before accepting it.

Frequently Asked Questions

Can I cancel my order? You can cancel your order before it is shipped. To do this, you need to contact us as soon as possible.

It was sent to the wrong address, what should I do? In case of an address error, please contact us immediately. We will work with our cargo company to find a solution.

My cargo is delayed, what should I do? You can check the status through DHL's tracking system. If the problem persists, you can contact our customer service.

For any questions, you can reach us at iletisim@merocelli.com or via Instagram.